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Please use our support forum for queries.

Support questions are typically answered within 24 to 48 hours, depending on the nature of the problem and the time zone difference. Be sure to provide enough information when requesting assistance with a technical question. The guidelines about the system information we typically need to know are provided on the Tech support page.

In case you need to transmit some sensitive information here goes our public PGP (Pretty Good Privacy; also see the Wikipedia entry) encryption key:

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: 2.6
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=Bb8r
-----END PGP PUBLIC KEY BLOCK-----

Zero Assumption Recovery: A magic that works.

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Our customers say

This small piece of software, within minutes of downloading, made me the happiest guy in the world. My camera did something weird to my SmartMedia card, rendering it useless. Upon card insertion, the camera and subsequent computers asked if I wished to format the card. I did NOT format the card, because I had just spent 2 hours taking promo pictures for my business in lots of different locations, and figured SOMEbody could figure it out... [...] When I found this program, although it took a minute or two to figure out which "number" went with my USB SmartMedia reader, I clicked a few buttons, and this program went right to work. It took about 5-10 seconds per picture to recover - I was ELATED! Thank you for providing this piece of software for free. I figure the least I could do was come back to say thank you.


 
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